inclusio Newsletter
- inclusio
- 2 days ago
- 7 min read
Welcome to the latest edition of inclusio's newsletter
Get comfortable as we share a collection of articles, insights and updates. This edition includes exciting news, event highlights and our latest projects. ☕
A message from our CEO
Culture is now firmly recognised as a measurable driver of performance, risk management and regulatory confidence. Across financial services and beyond, regulators, Boards and investors are shifting their focus from policy intent to evidence of lived culture in practice.
This edition of our newsletter brings together the latest insights from VOiCE for Insurance 2025, thought leadership from our CEO, and highlights from key partnerships across insurance, construction and global connectivity. It reflects a clear theme: organisations that treat culture as performance data are better equipped to manage risk, retain talent and demonstrate regulatory readiness.
You will find updates on sector-wide benchmarking, evolving FCA expectations on non-financial misconduct in the UK, practical examples of industry collaboration and how inclusio continues to support leaders with evidence-based culture insight at scale.
As we approach year end, the message is clear: healthy culture performance is no longer optional - it is foundational to sustainable success.
VOiCE for Insurance Progress Report 2025
Sector Benchmarking
Setting The Global Standard in Sectorial Benchmarking
Culture is increasingly recognised as a measurable driver of performance, risk management and regulatory confidence.
The VOiCE for Insurance 2025 Progress Report provides one of the most comprehensive, evidence-based views of organisational culture in the Irish insurance sector. Informed by 3,390 employee voices from participating insurance companies across the sector, the benchmark is built on inclusio’s behavioural science platform and captures trust, psychological safety, wellbeing and culture performance across 80+ demographic and cultural indicators.
For CEOs and boards, VOiCE offers a clear line of sight between culture, performance and regulatory readiness, grounded in real employee experience and comparable, sector-wide data.
Now in its second year, VOiCE continues to grow, with more insurance companies participating and more employees contributing than in the inaugural 2024 benchmark.
The 2025 data shows progress in areas such as Board-level gender representation (41%) and universal adoption of flexible working, alongside persistent challenges in senior leadership pipelines, gender pay gaps, neurodiversity and disability inclusion.
The insights reinforce a central message: culture change is not a one-off initiative, but a leadership journey requiring evidence, accountability and sustained attention. VOiCE provides a shared, sector-led benchmark to support that journey.
The VOiCE for Insurance 2025 Progress Report will be published shortly.
For more information or to discuss any of these updates, get in touch with the inclusio team.
Sandra Healy, CEO and Founder
Thought Leadership
by Sandra Healy, CEO
Culture Is Now a Regulatory Imperative
Culture has moved firmly into the regulatory spotlight. With FCA PS25/23, non-financial misconduct, psychological safety and behavioural standards are now explicit governance issues, not “soft” indicators. Regulators expect leaders to know their culture, not assume it.
The critical question for Boards and CEOs is simple: do you have evidence of a healthy, safe and values-aligned culture?Where culture is unmeasured, risk goes unseen.
The New Driver of Retention and Performance
Salary still matters, but it no longer explains retention, performance or trust. What sits beneath compensation is now the defining driver of workforce outcomes and business risk.
Culture shapes how people experience work, how they perform, and whether they stay.
Regulators, investors and employees now view it as a core indicator of organisational strength. Yet many leaders still treat culture as intangible, rather than a measurable lever for performance.
What inclusio’s Data Reveals About Social Mobility and Inclusion
Social mobility is often discussed in terms of income or job level. Our data reveals something deeper: how people perceive their place in society.
Analysis of inclusio’s confidential data shows a strong link between education and perceived socio-economic status. This matters because perception shapes confidence, belonging and opportunity and ultimately inclusion outcomes inside organisations. Understanding these dynamics gives leaders a more informed, evidence-based view of inclusion and long-term talent sustainability.
Partnerships & Industry Highlights
In Partnership | GSMA & inclusio
inclusio is partnering with GSMA on a global Voice initiative, capturing lived experiences, challenges and opportunities across the Mobile industry.
The partnership included a LinkedIn Live session, The Power of Data, the Power of People, featuring Lara Dewar, alongside John Amaechi, Sandra Healy and Serpil Timuray, exploring why every voice matters and how data can drive meaningful inclusion. The session reached 2,000 views.
We look forward to continuing this conversation and presenting findings at MWC Barcelona, 3-5 March 2026.
👉Participate here: https://gsma.at/Qe
Building a Sustainable Construction Industry
Sectoral Benchmarking in Construction
Earlier this year in Dublin, inclusio supported the construction sector in launching the People and Culture Benchmarking Initiative for Construction 2025, Setting the Global Standard in Sectoral Benchmarking.
The briefing session, Building a Sustainable Industry: Fit for the Future, was supported by Linesight, with Paul Boylan, CEO of Linesight, as executive sponsor. The launch also featured a Linesight case study, led by Anne Rush, Chief People Officer, sharing practical insights on embedding people and culture data to support sustainable performance. Several construction companies have joined the initiative, Linesight, Designer Group, IPS Global.
The Association of Financial Mutuals Conference 2025
inclusio partnered with the Association of Financial Mutuals (AFM) at its 2025 Conference in Manchester, which brought together 300+ senior leaders from across the sector.
We delivered a closed workshop for 40+ leaders on From Compliance to Healthy Culture Performance, exploring FCA expectations on culture and how firms can turn regulatory requirements into a strategic advantage.
We look forward to continuing our work with AFM and its members into 2026 and beyond.
👉 AFM Conference highlights
In Partnership | LIIBA & inclusio
inclusio is proud to partner with LIIBA (London & International Insurance Brokers’ Association) on a project exploring how brokers approach culture, inclusion and data in an increasingly regulated environment. The partnership focuses on understanding:
How brokers currently monitor culture and inclusion
The challenges of collecting and managing people and culture
Practical, low-burden solutions for firms to respond to regulatory compliance
With growing expectations from Lloyd’s, the FCA and the wider market, this work is particularly important for brokers who are impacted by rising governance demands.
As part of this collaboration, LIIBA’s Jacqueline Girow shared insights in conversation with Bryony Garlick, highlighting that with sweeping UK reforms set to land in 2026, boards must act now to rebuild workplace trust and oversight, what many describe as a “cultural reckoning” for the London Market.
In Partnership | Construction Industry Federation of Ireland
The Building an Inclusive Future Initiative 2025inclusio partnered with the Construction Industry Federation (CIF) on a sector-wide survey capturing how people experience work across Ireland’s construction industry from site to boardroom.
By gathering confidential, anonymous employee inputs, the initiative is creating an unprecedented evidence base on representation, culture and engagement. Using inclusio’s world-leading behavioural science and technology, the programme delivers actionable insights grounded in data, not assumptions.
This marks a defining moment for the Irish construction industry to listen, learn and lead with evidence.
The inclusio Hub - Watch, Read, Listen
A few things we’ve been reading, watching and discussing lately, worth a coffee and five minutes.
Innovation vs Trust
With more firms embracing a “fail fast” mindset, this Insurance Times piece asks a timely question: does speed always equal progress, or can it come at the cost of consumer trust in regulated markets?
Trust Is Built Long Before It’s Tested
Recent thinking from The Starling Trust reinforces a simple but powerful idea: trust is not created in moments of crisis, but through everyday behaviours, decision-making and leadership consistency.
For regulated firms, this links directly to culture, conduct and how safe people feel to speak up, long before issues escalate.
A Thought on Courage
Where does courage really come from — and why do relationships matter so much in leadership?
Simon Sinek, in conversation with Allison Koch, reminds us that trust, like culture, is built deliberately over time.
inclusio Learning Labs
Developed by our experts with over 50 years of combined experience in organisational psychology, people and culture change, Learning Labs provides high-quality, engaging micro-courses designed to build cultural competence.
With over 100 topics, Learning Labs is your one-stop solution for all specialist learning needs, enabling you to achieve certifications, earn digital badges and celebrate milestones to maintain workforce compliance.
Why Learning Labs?
Micro-Learning: Higher engagement in the bite-sized learning modules
Interactive: Engaging content keeps learners involved
High Quality: Expert-developed content ensures exceptional learning experiences
Complementary: Builds on your existing culture initiatives
For more information, get in touch with the inclusio team!
Looking ahead in 2026
What Leaders Need to Know
Regulatory expectations are moving beyond policy and intent. Firms are now expected to evidence cultures that support healthy, sustainable performance.
In the UK, the FCA’s latest focus on culture places responsibility on CEOs, Boards, Compliance and Risk leaders to understand how culture operates in practice, not just how it is described.
Leaders who treat culture as measurable insight, rather than assumption, are better positioned to identify risk early and turn compliance into a strategic advantage.Preparing for the future means having clear evidence, actionable insight and the ability to demonstrate progress.
What’s New at inclusio
Our cloud-based solution continues to evolve in response to these expectations, providing an end-to-end approach to culture performance.
Recent developments include:
Advanced analytics, with clearer insights and action plans
End-to-end capability: benchmarking, readiness assessments, data capture, culture performance tracking, MI dashboards and one-click regulatory reporting
Learning Labs, offering specialist learning to help leaders turn insight into action
Expansion into new sectors, including technology, construction and hospitality
Global deployment, with 15+ languages built in
Together, these enhancements support organisations in moving confidently from compliance to healthy culture performance.
